BR International

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BRI International (BRi) provides end to end logistical services to Australian & New Zealand importers sourcing products from all around the globe with an emphasis on Asia, Europe & USA sources. With offices in Sydney, Melbourne, Brisbane and Auckland, BRi has gained a fearsome reputation of being true innovators and high service level providers in the local Freight Forwarding industry.

The typical high quality Freight Forwarding services that BRi offer are -

• International Freight Forwarding (Containerized, LCL or Air)
• Overseas Warehousing and Distribution
• Overseas Pick and Pack to Retail
• Quality Assurance
• Customs Brokerage
• Interstate and Local Trucking Services
• Regulatory (Documentation) Compliance
• Tariff Consultancy
• Process Review and Re-engineering

Formed in 1984, BRi have staked a unique position in the Importing & Exporting market with the promise to “greatly improve your delivery performance and reduce time and cost from your supply chain”.

To deliver this promise, BR International have deliberately built a culture based around the core values of Excellence, Innovation, People, Fun & Passion. Furthermore, BRi have invested in systems and processes which provide their clients with improved delivery performance.

In 2006, Pangaea became aware of BRi’s innovative approach to client service management and approached BRi to demonstrate the Pangaea Easy Order Tracking system. After a trial period, BRi adopted Pangaea as their sole Order Tracking System and integrated Pangaea with their internal systems to develop new and differentiated services including -

Providing new, value added and differentiated services has proven to be an effective strategy for BRi to support their goals of consistent business growth, ongoing profitability and to provide a strong cash flow position.

Aaron Poole, BRi’s Director said -

“If I wasn’t running on Pangaea now, my business would not be realizing a number of tangible benefits. It has allowed us to process a lot more transactions.
It’s been very stable and Pangaea is responsive to our needs.
Pangaea has fit well within our business and it has grown with us.
It's a great piece of software and it’s doing everything we want it to.”

Furthermore, BR International offers their clients easy access to the Pangaea Easy Order Tracking system directly from the home page of BRi’s website. Clients are able to log in and obtain an immediate update on the status of their orders.

The addition of Pangaea has been a logical extension to BRi’s business and provides additional benefits from the ability to integrate with BRi’s IT systems and easy access to quality data provided by Pangaea’s reporting modules.

By achieving high levels of customer service through innovation in Freight Forwarding, BRi is achieving growth through both expanding their business with their current clients and gaining new clients.

New clients often comment on the excellent and impressive fit between BRi’s service offering and the integration of Pangaea Easy Order Tracking. Many of BRi’s clients have gone the additional step of making Pangaea part of their inventory management procedures.

Aaron says -

“Pangaea’s ability to integrate provides many benefits to our business, especially in uncertain economic times and has become a big part of our business offering”.

The appeal of BRi’s innovative service offering is broad in application with new clients being attracted from a number of different industries.

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